Free Shipping Over $150* conditions apply
30 Day Returns* conditions
Orders placed before midday AEST shipped same day*
02 4730 1010
More infoThe Returns Postage Label is a cost effective way to return or exchange your purchases (Australian addresses only.)
It includes:
- A prepaid shipping label that is emailed to you. You simply print the label, attach it to the parcel and lodge it at the post office.
- PLUS free shipping on the exchanged item and any additional items if you decide to add to your order.
IMPORTANT:
Before ordering the returns postage pack please double check the items you are returning are in the same condition you received them. We understand you may need to open a plastic bag to try things on, so don't worry if the bag is opened but do make sure the item is clean, unused, hair free, has all swing tags attached and is back in it's product packaging it. Items that aren't in original condition can not be accepted.
The following items are not returnable: Special order of non stock products or made to order items.
Returns must be received within 30 days (from the receipt of parcel).
Please include your order number, the item you are returning and what you would like us to do in the Return Details box AND in the parcel you are returning. It helps us to speed up the returns process if all the information is with the returned item :)
Please allow up to 1 business day to receive your shipping label email. The email will come from Australia Post, if you haven't received it after one business day please check your SPAM box and then contact us.
(DISCPOST)
| SKU | DISCPOST |
| Brand | Ashbree |
Returns
By: Toniwalters30@gmail.com on 25 July 2024Quick easy tracked returns/ so easy with the Ashbee returns Label
(5)
Returns Postage Label
By: Derryn Nicholls on 25 October 2023Absolutely seamless and showing complete faith in the customer. Cannot recommend Ashbree Saddlery for their customer service and quality of product!
(5)
Product return due to wrong size ordered
By: Deborah on 16 February 2023The most simple product return process. Kylie's customer service was exceptional
(5)
Excellent Service
By: Jo chan on 19 August 2020I had to return a product as i ordered the wrong size, the return process was simple and extremely quick, defiantly makes me what to order more.. great job thank you.
(5)
Pink Kids Boots
By: Amy Theuma on 7 August 2020Super helpful. Returned shoes and had a new pair for my daughter within that same week. Couldn't believe it. Super happy. Thank you for being so reliable and so quick to return emails about queeries.
(5)
Returns Postage Pack
By: Lyn Whitby on 27 June 2020Having ordered the wrong size boots I had to return them to Ashbree via the Returns Postage Pack. I organised this easily over the phone. Posted them off with the printed off label on a Monday. The the next sized boots arrived 10 working days later. All very efficient.
(5)
Returns Postage Pack
By: Cheryl King Koi on 15 June 2020I had to return a purchase to Ashbree and bought the postage pack on the website. I received the email with the shipping label the same day. I packaged the parcel, fixed the label to the package and off it went. No hassle. Parcel was received by Ashbree in a couple of days and refund was issued. Quick, easy, and convenient.
(5)
Return postage package
By: Nola Woodall on 5 November 2019This is a great idea and was so easy to use and worked well.
(5)
customer service plus
By: Charlie on 26 September 2019Firstly, Ashbree customer service is the best I have received whilst shopping online. The first pair of boots I ordered were too big so I went down another half size. The returns process was fantastic! Haven't worn the boots out yet but on first look, they seem to be good.
(5)
Returns postage pack
By: Bev on 10 April 2019Even though its always a pain to pay postage this pack made it very easy. They just send you a sticker and you attach it and its all done. Very convenient. Thanks Ashbree.
(4)
Simple & easy
By: Loren Jenkins on 25 August 2018A cost effective way to return/exchange items
(5)
Great innovation
By: Merry Branson on 1 January 2018The $10 returns pack is a great idea. I bought the wrong sized boots for my dressage mare and could return them cheaply for an exchange. Great idea thanks!
(5)
Purchase & Returns
By: Kerrie McKenzie on 13 January 2017Exceptional service, excellent products and very easy and convenient returns. Will be a return customer and highly recommend.
(5)
Postage return pack
By: Deb Lock on 11 January 2017Great idea and worked well The communication by email, by the company, is outstanding
(5)
The best
By: Georgia Lovelock on 20 September 2016The best service and great products. Super quick postage and fast and easy returns.
(5)
Great value
8 December 2015Quick, easy and cost efficient
(5)
Value for money
21 July 2015Very user friendly
(5)
Excellent service
By: Michael Glenn on 15 July 2015Great idea with the returns post pack saves a lot of time
(5)
Fantastic Value
By: Susan on 10 July 2015This return package saved me quite a lot of money - it's a great idea and you don't have to buy it when you purchase your product. If you need it after you receive your item Ashbree will send you one and take the low cost off your return.
(5)
great way to return goods
By: Fiona on 11 May 2015very happy with return post pack, especially because I didn't need to line up at post office.
(4)
hassle free returns
By: Denise on 5 May 2015great customer service
(5)
exchange
5 May 2015I ordered the wrong size boot but the returns post option was hassle free and easy. I got the correct size in under a week - awesome, thanks
(5)
Return Post Pack
By: Jule on 9 March 2015Great service, thank you.
(5)
Fantastic product
By: Natalie on 8 February 2015very cost effective and easy to use
(5)
Great idea !!
By: Karyn Warren on 27 January 2015What a great idea ! Thanks Ashbree - you really are the easiest and the best online saddlery store to do business with !! Quality products and quality service to match ! Thankyou
(5)
Returns Postage Pack
By: Sharon on 6 January 2015Too easy, thank you to Ashbree Saddlery for excellent service, the sports boots are great and thanks to this easy returns service we have the perfect fit for our horse
(5)
Returns Postage Pack
By: Col Fountain on 15 October 2014How simple is this. It was so easy. Thank you Ashbree for being so good to deal with… and I love my riding boots now I have the right size.
(5)
