Website Terms of Use

Ashbree Saddlery Terms and Conditions

Welcome to our website, Ashbree Saddlery. Here you can find information relating to our terms and conditions. By using our website and shopping on our site, you are governed by our terms and conditions, set out below. It is your responsibility to ensure you are familiar with our Terms and Conditions, and by using this website you are entering a contract and agreeing to these terms. Ashbree Saddlery reserves the right to add to, change or delete these Terms & Conditions from time to time without notice. By continuing to use the website you agree to be bound by the changes.

Legal Capacity To Purchase
You must be over the age eighteen (18) years to place orders with Ashbree Saddlery. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

Should Ashbree Saddlery suffer any damage or other losses as a result of a transaction entered into by a minor, Ashbree Saddlery reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Ashbree Saddlery.

Placing Your Order
You may place an Order by filling in the Order Form on the Ashbree Saddlery website.
When you place your order, we will issue you with an order number. We will do this by email.
By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions. Information contained on the Ashbree Saddlery website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any products; however Ashbree Saddlery will make every effort to supply products to you. We will notify you that your order is being processed by sending you an order confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Ashbree Saddlery reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we are unable to process or accept your order after payment is received we will contact you by email or telephone.

Payment Processing
Ashbree Saddlery accepts payments by credit card, Paypal and direct deposit. You can select your payment option on the checkout page. No goods shall be sent until payment has cleared.

Privacy Policy
We understand how important your privacy is and we will not disclose your name, address or any of your personal details to third parties for marketing purposes, unless we have your permission. If you agree to receive our newsletter, we will contact you regarding special offers, new products and new articles and news. You may opt out of receiving information at any time.

Customs, Duties and Taxes
When ordering products to be delivered outside Australia, you are responsible for ensuring that the goods of your order can be lawfully imported to the destination country. You are the importer of record and must comply with all laws and regulations of the destination country. Your orders may be subject to import costs such as customs, duties and taxes. You are responsible for the payment of any such costs (which may be in addition to the stated purchase price for such goods on the website).

Coupons and Discounts
Ashbree Saddlery in its absolute discretion may from time to time provide discount coupons to existing and/or new customers.
Coupons can only be used towards the payment of products on our website and are not applicable towards delivery costs unless otherwise stated on the terms of the coupon. 
Where a coupon is used towards the payment of a product (or products) there may be an outstanding balance due on the product; and in such case the balance must be paid in full before the product will be shipped. 
Coupons cannot be used in conjunction with any other coupon or discount offer.

Returns 
Standard products can be returned within a 30 day period. We recommend you send the products with a guaranteed service, as we can not be responsible for any items that are lost.

The following items are not returnable:

  • Special orders of non stock products
  • Made to measure items
  • Personalised / custom made items
  • Supplements and wormers

Return Conditions

Items must be received at Ashbree Saddlery within 30 days (from the receipt of parcel).

Buyer is responsible for all shipping costs; therefore initial shipping costs will not be refunded (unless the return is a result of our error).

Items must be in re-sellable condition at the full RRP including product packaging (to the discretion of the Ashbree Saddlery Team). If the item is not re-sellable at the full RRP a refund will not be given.

If item does not meet re-sellable conditions then it will be returned to the customer, at the expense of the customer.

All goods must be in original condition with all labels and swing tags attached and in original packaging to be considered resellable.

Returned items that are dirty or have horse hair on them will not be accepted and will be returned to the customer, at the expense of the customer.

Our Products and Services
When you order products from us online, it’s subject to confirmation of both the availability times and also the retail price by us. When you order, you will get a confirmation email from us confirming your order. Ashbree Saddlery carries a large range of stock, however we cannot guarantee that all products will be in stock at the time of order, but we will do our best to get the product for you as quickly as possible and also keep you informed. We will contact you if any of the products are unavailable or have longer than stated delivery times. Alternatives may also be offered if a product is unavailable.
When shopping at Ashbree Saddlery, we assume the details you provide us such as credit card, debit card and contact details, are true and accurate, and that you are an authorised user of the credit or debit card. For our retail pricing, all prices advertised are subject to change.

Colours
We have done our best to display colours of products as accurately as possible on the website, however, because colours vary depending on monitor technology, we cannot guarantee that your monitor's display of any colour will be accurate.

Disclaimer - Ownership of Trade Marks
Any trade marks/names that are featured on the Ashbree Saddlery website are owned by the respective trade mark owners and information relating to these, are provided to us by the trade mark owners.

Intellectual Property
In no event are you permitted to publish, distribute or otherwise reproduce in any format any of our content/articles and images on ashbreesaddlery.com.au or ashbreesaddlery.com.

Maintenance of our Website
We strive to offer you a simple and enjoyable user experience for our website. From time to time, we may have to take the site offline for maintenance.

Tell-A-Friend/Product-Review
Out of respect for all of our visitors, we ask that you do not use obscene, profane or threatening language in messages. Examples of the kinds of conduct or content that are prohibited in messages include:
• The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation or Ashbree Saddlery rule or policy.
• The transmission of any content that is profane, libellous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
• The impersonation of any person or entity in any part of a message.
• You are solely responsible for the content of your messages and Ashbree Saddlery assumes no liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Ashbree Saddlery guests or any third party. Ashbree Saddlery reserves the right to purge the content you provide at any time.

Submissions
We welcome your comments regarding the website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Ashbree Saddlery shall be and remain the exclusive property of Ashbree Saddlery. Your submission of any such comments shall constitute an assignment to Ashbree Saddlery of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. Ashbree Saddlery will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Price Match

Ashbree Saddlery will match any advertised price of an identical item advertised within Australia by an Australian retailer. To reduce a price you must show Ashbree Saddlery the advertisement before you purchase. The advertised price must be current and the item must be available for sale in the size, colour, style you wish to purchase. The following products are not covered by this guarantee:

    * Non identical products and services (inclusive of non identical warranties)
    * Cash back offers
    * Rewards based discounts
    * Resellers or Contract Pricing
    *Prices from sellers outside of Australia

Limitation of Liability

In no event shall Ashbree Saddlery or any of its directors or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Ashbree Saddlery's liability is limited to an amount equal to the purchase price of the relevant good(s).
To the extent permitted by applicable laws, Ashbree Saddlery does not accept any liability for:
• any damage or injury of any nature caused by the use or misuse of products purchased from Ashbree Saddlery;
• errors, mistakes or inaccuracies on the website;
• you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
• any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
• any interruption or cessation of transmission to or from the website; and/or
• any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party.

Credit Card Fraud
Ashbree Saddlery will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Force Majeure
To the extent permitted by law, Ashbree Saddlery is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Ashbree Saddlery, and Ashbree Saddlery shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.