Our mission is to provide quality equestrian products at reasonable prices. We import a lot of our products from Europe because in general we find they have higher standards of quality but we also keep our eyes peeled for quality brands in Australia and New Zealand. A few of the local brands we recommend are Equine NZ wool products, Canta horse rugs and Sporteque equestrian fashion.
We try to thoroughly review and test all of our brands before we even list them on the site and we encourage all our visitors to leave reviews on products they’ve tried because we can all learn from the experiences of others. What one person sees as an advantage may be considered a disadvantage to someone else so please leave as much detail as possible in your reviews about what you like and don’t like.
The 3 things we value most when shopping online is
ü Value for money
ü Quality product
ü Fast shipping
Value for money
As an online business we have much lower overheads so we are able to offer better than retail prices in most occasions. If however you do find a cheaper price advertised elsewhere in Australia. Please let us know because we will beat it by 5%* see full terms and conditions here.
I think we’ve all been burnt buying something online or through mail order that didn’t meet our expectations in quality. We’ve tried to eliminate this risk by being ultra selective in the products we stock but we also encourage you to use the review feature we’ve added to the site because your opinion helps us decide what to stock and it helps people like yourself decide what to buy. If you ever buy something that doesn’t meet your expectations please remember you have 30 days to return it for a full refund or exchange*. See full terms and conditions here.
When we buy something we want it delivered ASAP. So we’ve tried to be mindful of that by giving you delivery estimates on the site. Most of our items will ship within 24hrs (weekdays) unless stated otherwise. If for some reason we cannot ship within the specified time we will contact you with a delivery estimate and give you the option to cancel or amend your order. See full terms and conditions here.
We value your suggestions
If you have a favourite brand or product that is not on our site or you have suggestions on how we can improve our service please let us know because we value your opinion.